Terms of service

Brand Rentals – Terms & Conditions

By booking with Brand Rentals, you acknowledge that you have read, understood, and agree to the following Terms & Conditions.

Bookings

  • All bookings are subject to availability.

  • A booking is only confirmed once full payment has been received.

  • Please ensure all booking details, including the garment, size, and rental dates, are correct before completing your booking.

  • Brand Rentals reserves the right to refuse, cancel, or deny any booking at its sole discretion, including where a garment becomes unavailable due to damage, loss, or any other unforeseen circumstance.

Rental Period

  • Your dress will be dispatched to arrive approximately 1–2 days before your selected event date.

  • Your rental period begins on the collection date or the date your garment is delivered and ends on the agreed return date.

  • Garments must be returned by the specified return date and time provided with your booking.

Refund Policy

  • No refunds will be provided.

  • All bookings are final once confirmed.

  • Brand Rentals does not offer refunds for cancellations, change of mind, incorrect sizing, failure to wear the garment, courier delays, or circumstances beyond our control.

Cancellations

  • As all bookings are final, cancellations are not eligible for a refund or store credit.

Garment Care

  • Please treat all garments with care.

  • Do not attempt to wash, dry clean, alter, repair, steam, or iron the garment unless instructed by Brand Rentals.

  • Standard cleaning is included in the cost of your rental. However, if specialist cleaning, stain removal, repairs, or mending is required due to damage beyond normal wear, these costs will be charged to the renter.

Damage

  • You are responsible for any damage that occurs while the garment is in your possession beyond normal wear and tear.

  • Damage includes, but is not limited to, stains, burns, tears, missing embellishments, excessive makeup, fake tan transfer, pet damage, broken zips, or any damage requiring repair or replacement.

  • Repair or replacement costs will be charged where necessary.

Late Returns

  • Garments must be returned by the agreed return date.

  • Late returns will incur a fee of $20 NZD per day.

  • If a late return affects another customer's booking, you may also be responsible for any additional costs or losses incurred by Brand Rentals.

Loss or Non-Return

  • If a garment is lost, stolen, or not returned, you will be responsible for paying the garment's full Recommended Retail Price (RRP).

Fit & Sizing

  • Brand Rentals provides sizing information as a guide only.

  • We cannot guarantee a perfect fit, and no refunds will be issued due to sizing or fit.

Shipping

  • While every effort is made to dispatch garments on time, Brand Rentals is not responsible for courier delays once a parcel has been handed to the courier.

  • Customers are responsible for ensuring the delivery address provided is accurate.

Right to Refuse Service

  • Brand Rentals reserves the right to refuse or cancel any booking where necessary, including in cases of suspected fraud, misuse of garments, abusive behaviour, or breaches of these Terms & Conditions.

Contact

If you have any questions before booking, please get in touch:

Instagram: @brandrentalss
Email: brandrentalsnz@gmail.com

We're always happy to help.